Staff sign-in
Use your authorized staff account. Customer accounts cannot access this workspace. Sessions stay in this tab; reloading signs you out.
Customers
Device activity is last reported, not live. Provider billing reconciliation and repair actions arrive in later phases.
Support cases
Open a case
Record the symptom, business impact, when it started with timezone, and steps already tried. Exclude passwords, PINs, tokens, payment details, and backup passwords.